Project Summary:

Problem:

Digital Impact Alliance (DIAL) is a part of the United Nations Foundation and is currently in the process of developing a platform that will help users understand what open-source digital solutions are available to help solve problems in developing countries.  DIAL is adding new functionality to their platform called “Playbooks”.  This is designed to be a how-to guide to help users leverage open-source digital solutions.  DIAL is proactively looking at how to improve the user experience of “Playbooks”.

Solution:

A set of new features designed to improve the usability heuristics of “Playbooks”: visibility of system status, flexibility and efficiency of use, and help and documentation.

Results:

In this project, I designed annotated wireframes with my findings and recommendation to improve the user experience of “Playbooks”.

The Challenge:

• Understand two user groups: content consumers and content creators.

  • Content consumers: the challenge of learning open-source digital solutions in developing countries.

  • Content creators: the challenge of developing content that is consistent and easy to use.

• Learn what comparable applications are doing the space, what features are being leveraged, and what feature I could potentially leverage in a new design.

• Design a new set of features to improve the usability of “Playbooks” for both content consumers and content creators.

The Approach:

Competitive Analysis:

To gain insights on what comparable applications are doing in the space, what features are being leveraged and what features I could potentially leverage in a new design.

Journey Mapping:

To illustrate the current user path and to generate hypotheses regarding pain points and areas of opportunity.

Feature Cards:

To ideate features for “Playbooks”.

Kano Analysis:

To test proposed features for the “Playbooks”.

Annotated Wireframes:

To communicate my findings and recommendations for the project.

The Results:

Annotated wireframes with these recommended features:

Progress Bar:

To help users track their progress as they work through a “Playbook”.

Table of Contents:

To help users easily and quickly navigate through a “Playbook”.  Users can click on specific chapters or sections to navigate forward and back.

Downloadable PDF:

To help users in developing countries, where internet access may not always be available.

Get Help Button:

A button in the right corner, floating, to help users get in contact with DIAL, when they have a question about “Playbooks”.

Final Thoughts:

The most important new feature is “Playbooks” itself, a how-to guide to help users leverage open-source digital solutions in developing countries. Thank you to DIAL for proactively looking at how to improve the user experience of “Playbooks”.